COVID-19 MLS & Real Estate Guidance
Below are some helpful tips and information about using the MLS during the COVID-19 outbreak, as well as statistics to help monitor market changes.
Technical Support and Training
Our technical support and member services departments are available during regular business hours to provide you with support and training by phone, email, or live chat.
Live Chat Available on Contact Us Page in MLS
On-Demand support videos, previously recorded webinars, and “How To” articles are all available via the Support Center within the MLS.
In-person trainings at associations and in-person brokerage office trainings are temporarily suspended. However, our trainers can conduct trainings for your office via webinar. To request a webinar training, please have your broker or office contact firstname.lastname@example.org.
Managing Your Listings in the MLS
ShowingTime & MLS Showing Instructions
For added safety, the default appointment settings for ShowingTime are set so that the “No Overlapping Showings” option is enabled. This means that two agents won’t be scheduled to be in the same property at the same time, unless this default is overridden by the listing agent or office.
Please make sure ShowingTime and other showing-related instructions in the MLS are up to date and reflect any information that may have recently changed (for example, if the seller is now working from home).
Click here for information on updating ShowingTime settings
ShowingTime also has features that listing agents can use to facilitate virtual/video showings. Additionally, as a buyer's agent, when you submit a showing request through ShowingTime you can request that the showing be done virtually.
Click here for information about virtual showings in ShowingTime.
Virtual Open Houses
To accommodate requests to conduct open houses online, a new Virtual Open House feature has been added to the MLS. When adding an open house to a listing, simply designate that the open house type is “Virtual” and you will be prompted to enter the URL associated with that virtual open house. Examples of platforms with live stream capabilities include Google, GoToMeeting, Facebook, YouTube, Zoom, etc.
Click here for more details on how to set up a virtual open house in the MLS.
The MLS has an administrative tool that allows users to add information about upcoming Open Houses to their listing in the MLS. If you have canceled or changed information regarding one of your upcoming Open Houses, please make sure that information on your listing has been updated in the MLS.
Click here for information on updating Open House information in the MLS.
UtahRealEstate.com does not encourage open houses at this time, however, the decision to hold an open house is one that we believe is ultimately up to the listing broker and their client to determine.
Click here for information from the National Association of REALTORS ("NAR") on Open House Guidance During COVID-19
Off Market: If your seller is unsure whether they still want to sell their property, and they want to temporarily cease any showings and no longer want the property actively marketed as being for sale, the “Off Market” status should be used.
Withdrawn: If your seller decides to no longer sell their property, but your listing agreement with your seller is to remain in effect until the listing expires, the “Withdrawn” status should be used.
Canceled: If your seller decides to no longer sell their property, and your listing agreement with the seller is canceled and terminated (i.e. a valid listing agreement is no longer in effect), the “Canceled” status should be used.
The Utah Association of REALTORS® (“UAR”) recently released a new form called the COVID-19 Addendum to the Real Estate Purchase Contract. This form has been added to the Forms Library in the MLS. Please contact the UAR if you have any specific questions on the use of this form.
Other Helpful Resources
National Association of REALTORS